The following purchase conditions apply to the sale of lighting and electrical materials (hereinafter referred to as the products) by Lamphallen AB, with organization number 559106-9892, (hereinafter referred to as Lamphallen), unless otherwise specifically agreed in writing between the respective customer (hereinafter referred to as the customer) and Lamphallen AB.
When selling to consumers, Lamphallen applies the mandatory rules that follow from the applicable legislation.
Lamphallen's online store (www.lamphallen.se) is referred to below as Lamphallen.
Generally
Lamphallen sells lighting and electrical materials via the internet to private individuals, companies, associations, authorities, municipalities and legal entities.
To shop with us you must:
- Have turned 18 years old.
- Ha en giltig ID-handling för paketförsändelser.
If you are under 18 years of age:
- You need to have consent to your purchase from your guardian.
The products we sell:
- Can be used in EEA.
- Have a manual or instruction manual when the product requires it, either in physical or digital form.
All prices:
- Are inclusive of Swedish VAT 25%.
Ordering
Ordering is done on our website lamphallen.se
Please read our Shop and Pay guide before you order.
If you have questions about how to order:
- WhatsApp us +46733220042 or Call customer service on 035-10 12 75.
- Email us to info@lamphallen.se
Completed order means that you:
- Agree to our terms of purchase.
- Consent to your personal data being registered in our customer register.
A purchase agreement is only made when we have confirmed the order by sending an order confirmation to the email address you specified.
In case of any errors:
- Award
- Inventory differences
- Delivery time
We reserve the right to correct this afterwards.
If you are not satisfied with our correction, you can of course choose to cancel your order free of charge.
Discount codes:
- Can only be used individually.
- Cannot be combined with each other.
PAYMENT
At checkout you can choose between the following payment methods:
- Invoice
- Partial payment
- Credit Card Payment
- Direct payment
Alla betalningssätt hanteras av Klarna eller PayPal.
Lamphallen guarantees that the payment options offered on lamphallen.se are secure.
Lamphallen erbjuder en säker kortbetalning med VISA och MasterCard i samarbete med Klarna.
When paying by card:
- You are forwarded to a secure page.
- You are forwarded to a secure page.
Lamphallen never handles the customer's card details.
All prices are listed in:
- Swedish kronor (SEK)
- USD
- Euro
VAT is included in all prices.
Any shipping costs are added, depending on which shipping option you choose when ordering.
Here are some additional points you can add to your text:
- What fees are added for the different payment options?
- When is the money withdrawn from your account?
- What happens if I don't pay my invoice on time?
Personal data
In connection with your registration and/or order, you agree that we store and use your data in our business in order to:
- Complete and provide the service you would expect from us.
- Improve our customer service and customer experience.
- Adapt our selection and offers to you.
According to the PUL (Personal Data Act), you have the right to:
- Get the information we have registered on you.
- Request correction or removal of incorrect or irrelevant information.
- Request restriction of processing of your personal data.
- Object to the processing of your personal data.
- Request that your personal data be transferred to another personal data controller.
Please contact our customer service then we will help you .
The information you provide about yourself is used by Lamphallen and our partners for:
- Payment and delivery.
- Marketing and advertising.
We guarantee that:
- No information about you will be sold or passed on to third parties without your consent.
- We respect your privacy and comply with current legislation on personal data.
Lamphallen uses information from the customer register for sending via SMS and e-mail about our products.
- You will receive our newsletter when you go through checkout.
- You can also subscribe to our newsletter when you register as a customer.
- You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service.
Here are some additional points you can add to your text:
- How long do we store your personal data?
- What security measures do we take to protect your personal data?
- How can you exercise your rights as a data subject?
Shipping and delivery
Delivery time:
Normally 1-3 working days, counted from the day after you placed your order.
Conditions:
- We have the item in stock.
Once the item has left our warehouse:
- Transfers delivery responsibility to the shipping companies.
- They deliver your order within the allotted time.
Lamphallen cannot provide any delivery guarantee:
- For goods not in stock at the time of order.
- For goods that have left our warehouse.
Total delivery time:
May be longer than normal if the carrier causes a delay.
Two layers:
Your order can be sent in two deliveries.
- Parts of your order are shipped from a warehouse.
- Remaining goods from another warehouse.
We always try to:
- Ship all items so they are delivered around the same time.
Two delivery confirmations:
- You will receive two different delivery confirmations by email.
Tracking of delivery:
- In the email you will receive the package number.
- You can use parcel numbers via Postnord to track your delivery.
Mode of delivery
Delivery of ordered goods takes place with:
- Postal code
- DHL
- DB Schenker
Postal package:
- Delivery to delivery point:
- Postcode (from SEK 19)
- Depending on the weight and dimensions of the product
- The shipment arrives at your nearest Postnord agent
- An SMS notification will be sent out with information about where you can collect your package
- The package must be picked up within 14 days to prevent it from being returned
Hempacket
Home delivery:
- Postnord (SEK 299)
Delivery:
- To the plot boundary if you live in a villa
- Up to the gate if you live in an apartment
- Weekend-free weekdays
- Postnord will contact you to book delivery
Delivery times:
- Day or evening delivery in most locations
- Only same day delivery in some locations
- Only evening delivery in some locations
To check delivery times:
- Contact Postnord on 0771-33 33 10
Free shipping:
- Lamphallen offers free shipping when the customer places an order of SEK 500 or more.
- Lamphallen offers the cheapest shipping option.
Download yourself
If you want to avoid shipping costs:
- Welcome to our pick-up to pick up your goods.
Before collecting your package:
- Wait until you have received an email confirming that your package is ready for collection.
Your order:
- Goes through a process and is collected at different times of the day.
Delivery confirmation:
- You will receive a delivery confirmation sent to your email address when your order is ready for collection.
Collect your package:
- You have 14 days to collect your package.
Identification and order number:
- You or your courier must be able to show identification and order number when collecting.
If someone else collects your package:
- The person must show your identification.
Opening hours for take-out:
- Must be booked via email: info@lamphallen.se
- Temporary
Transport responsibility
- When transporting from us to you: We are responsible if the item is damaged or lost.
- When returning to us: You as the customer are responsible for the goods.
Transport damage
- Report immediately: If the product is damaged on delivery.
- Notification to carrier: Within 1-3 days for us to be able to claim the damage.
- Check the product: Unpack and check that the product is free of defects as soon as possible.
- Visible damage: Report directly to the driver upon receipt.
- Save the packaging: So that the complaint can be handled correctly.
Incorrect dispatch
- Report as soon as possible: If a product is wrongly dispatched.
Action in case of error
- Free: We undertake to remedy the error free of charge if an item is wrongly dispatched, damaged or incorrect.
Untriggered order
Costs for unclaimed packages:
- We charge the costs for handling unclaimed packages (return shipping, shipping costs, etc.).
- The fee is SEK 399.
Shipping time at the post office:
- 14 days
Right of withdrawal:
- Does not apply to unredeemed packages.
- If you wish to cancel a purchase, collect the package and return as described below.
Delivery delay
Right to cancel purchase:
- You have the right to cancel your purchase at no extra cost in the event of a delay towards the promised delivery time.
Contact in case of delivery delay:
- We will contact you by e-mail or phone if we become aware of delivery delays of your order.
Force Majeure
Events beyond our control:
- War, natural disaster, industrial action in the labor market, authority decisions, non-delivery from subcontractors, exacerbating circumstances and similar events.
Consequence:
- Lamphallen is released from its obligations to fulfill entered into agreements.
Dispute
Complaints and comments:
- Notify our customer service by email.
Copyright
Copyright on design and content:
- Lamphallen has copyright on all pages.
- Reproduction or reproduction of the whole or its parts is prohibited without written consent.
- We own and retain the rights to any form of reproduction.
Trademarks
- All brand names, product names and logos are trademarks or registered trademarks of the trademark owner.
Responsibility
Information on the website:
- Lamphallen endeavors to provide accurate and complete information.
- However, Lamphallen does not take responsibility for or guarantee the timeliness, correctness and completeness of the information.
Platforms:
- This Press page also applies to Facebook and Instagram.
Appeal
For you as a consumer:
- If you want to appeal your purchase, contact Lamphallen.se via email or via other contact options.
The EU Commission's online complaints portal:
- If you live outside Sweden, you can use the EU Commission's online complaint portal.
- You can find the complaint portal on the EU Commission website.
Participation in formal dispute resolution process:
- We do not participate and are not obliged to participate in a formal dispute resolution process via the consumer dispute committee that has been appointed by the EU Commission.
Right of withdrawal and return
As a customer, you always have a 14 days right of withdrawal according to the Distance and Home Sales Act.
The grace period:
- Starts running from the day you receive the item.
How to use your right of withdrawal:
- Notify us that you wish to exercise your right of withdrawal within 14 days.
- You have to send the item back within 14 days.
If you want to exchange a product:
- Return the product you want to exchange.
- You then get your money back and place a new order.
How to make a return:
- Fill the return form (PDF file).
- Email the form to info@lamphallen.se
- Send the package back to:
Lamphallen AB Svarvaregatan 7, 30250 Halmstad Sweden
Transport:
- All goods must be shipped in such a way that is safe so transportation can take place.
- To be sent as a business package, package, letter or equivalent.
- We do not redeem goods against cash on delivery.
- You are responsible for the return transport.
- Save receipt with package number!
Shipping costs:
- Shipping costs for the return are the responsibility of the customer.
Refund:
- Happens within 30 days after receiving the goods.
- The entire value of the goods, transport and charges are refunded.
Complaint
Lamphallen sells all products with at least a 1 year warranty.
The product warranty covers:
- Original manufacturing defects only.
- Errors that were present in the product upon delivery.
To have a complaint approved:
- Manufacturing defects must be ascertained by Lamphallen.
- You must have followed all care instructions and observed normal care.
- You must email photographic evidence of the damage to us.
In the event of an approved complaint:
- You receive a free repair, a new product or your money back.
Refund:
- Done as soon as possible, no later than within 30 days of receiving the defective item.
Price guarantee
We at Lamphallen want to ensure that you always get the best price on the market.
The price guarantee applies to:
- All our products.
- For 14 days after your purchase.
- You can also invoke the price guarantee before completing your purchase with us.
To use the price guarantee:
- Contact us and show us where you have found the product at a cheaper price.
We will then:
- Match the price or give you a better deal.
Do these checks to compare prices correctly:
1. Same product:
- Signs
- Type
- Year model
- Specifications
2. Availability:
- The product is in stock at the other store.
- The product is brand new, not used or a demo product.
3. Total price:
- Includes shipping costs and other charges.
- Compare the total price, not just the product price.
Tips:
- Use price comparison sites to find the lowest price.
- Read product reviews before you buy.
- Be wary of offers that seem too good to be true.
Conditions for the price guarantee at Lamphallen:
In order to use the price guarantee at Lamphallen, the following conditions must be met:
1. Retailer:
- The store you want to compare the price with must be a registered dealer with the Swedish importer of the product in question.
2. Swedish company:
- The store you are comparing with must be a Swedish-registered company with an F tax slip.
- They must have a Swedish telephone number and normal opening hours.
- You cannot compare prices with private individuals.
3. Non-sale:
- The price guarantee does not apply in the event of a sale, bankruptcy or closure of the store.
- The price guarantee does not apply in the event of a sale, bankruptcy or closure of the store.
4. Immediate delivery:
- The store you want to use the price guarantee against must be able to deliver the product immediately.
- Lamphallen will check this before approving your price guarantee application.
5. No additional requirements:
- To be able to use the price guarantee, you must not need:
- Act on social media, e.g. Facebook or similar forums.
- Become a member of a club or group.
- Personal discounts are not included in a price comparison.
6. Minimum amount:
- For administrative reasons, Lamphallen does not refund price differences under SEK 50.
How to use the price guarantee:
Conditions for the price guarantee at Lamphallen:
In order to use the price guarantee at Lamphallen, the following conditions must be met:
1. Retailer:
- The store you want to compare the price with must be a registered dealer with the Swedish importer of the product in question.
2. Swedish company:
- The store you are comparing with must be a Swedish-registered company with an F tax slip.
- They must have a Swedish telephone number and normal opening hours.
- You cannot compare prices with private individuals.
3. Non-sale:
- The price guarantee does not apply in the event of a sale, bankruptcy or closure of the store.
- The price guarantee does not apply in the event of a sale, bankruptcy or closure of the store.
4. Immediate delivery:
- The store you want to use the price guarantee against must be able to deliver the product immediately.
- Lamphallen will check this before approving your price guarantee application.
5. No additional requirements:
- To be able to use the price guarantee, you must not need:
- Act on social media, e.g. Facebook or similar forums.
- Become a member of a club or group.
- Personal discounts are not included in a price comparison.
6. Minimum amount:
- For administrative reasons, Lamphallen does not refund price differences under SEK 50.
How to use the price guarantee:
- Find the product you want to buy at a lower price at another store that meets the conditions above.
- Contact Lamphallen by e-mail or phone and state:
- Product name and product number.
- Link to the product at the other store.
- Price including shipping and other fees at the other store.
- Lamphallen checks that the conditions for the price guarantee are met.
- If the price guarantee is approved, you will receive a discount code corresponding to the difference in price.
- Use the discount code when you order the product at Lamphallen.
How to use Lamphallen's price guarantee:
If you find a product at a lower price from a competitor:
- Collect information:
- Product name and product number.
- Link to the product at the other store.
- Price including shipping and other fees at the other store.
- If you compare to a physical store:
- Copy of the advertisement or similar material.
- Contact details for the store.
- Contact Lamphallen:
- Use the contact form here.
- Attach all the information you collected.
- Lamphallen controls:
- That the conditions for the price guarantee are met.
- That the product is in stock at the competitor.
- That the competitor is a serious store.
- If the price guarantee is approved:
- You will get the difference back to your bank account within 14 days.
- If you have not made the purchase yet, you will receive a discount code corresponding to the difference.
Important to remember:
- The price guarantee is only valid for private use, not for resale.
- Lamphallen can limit the price guarantee to one copy of each product per customer.
- The price guarantee does not apply to price changes on Lamphallen's own products.
Customer service
Phone: +4635101275
E-mail: info@Lamphallen.se
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