TERMS OF PURCHASE

The following terms and conditions of purchase apply to the sale of lighting and electrical materials (hereinafter referred to as the products) by Lamphallen AB, corporate registration number 559106-9892, (hereinafter referred to as Lamphallen), unless otherwise specifically agreed in writing between the respective customer (hereinafter referred to as the customer) and Lamphallen.

When selling to consumers, Lamphallen applies the mandatory rules that follow from applicable legislation.

Lamphallen’s online store (www.lamphallen.se) is hereinafter referred to as Lamphallen.se.

Generally

Lamphallen sells lighting and electrical materials via the internet to private individuals, companies, associations, authorities, municipalities and legal entities.

To shop with us you must:

• Have reached the age of 18.
• Have a valid ID document for parcel shipments.

If you are under 18 years of age:

• You need to have received consent for your purchase from your guardian.

The products we sell:

• Can be used in Sweden.
• Have a manual or instruction manual when the product requires it, either in physical or digital form.

All prices:

• Includes Swedish VAT.

Ordering

Orders are placed on our website lamphallen.se.

Please read our Shopping and Payment help guide before ordering.

If you have questions about how to order:

• Call customer service on 035-10 12 75.
• Send an email here.

A completed order means that you:

• Accept our terms and conditions.
• Consent to your personal data being registered in our customer register.

A purchase agreement is only reached when we have confirmed the order by sending an order confirmation to the email address you provided.

In case of any errors:

• Price
• Stock differences
• Delivery time

We reserve the right to correct this subsequently.

If you are not satisfied with our correction, you can of course choose to cancel your order free of charge.

Discount codes:

• Can only be used individually.
• Cannot be combined with each other.

PAYMENT

At checkout you can choose between the following payment methods:

• Invoice
• Partial payment
• Card payment
• Direct payment

All payment methods are handled by Klarna or PayPal.

Lamphallen guarantees that the payment options offered on lamphallen.se are secure.

Lamphallen offers secure card payments with VISA and MasterCard in collaboration with Klarna.

When paying by card:

• You will be redirected to a secure page.
• You can safely fill in your card details and make the payment.

Lamphallen never handles the customer’s card details.

All prices are stated in:

• Swedish Krona (SEK)
• USD
• Euro

VAT is included in all prices.

Any shipping costs will be added, depending on which shipping option you choose when ordering.

Here are some additional points you can add to your text:

• What fees are charged for the different payment options?
• When will the money be withdrawn from your account?
• What happens if I don’t pay my invoice on time?

Personal information

In connection with your registration and/or order, you agree that we store and use your information in our operations to:

• Complete and provide the service you expect from us.
• Improve our customer service and customer experience.
• Customize our range and offers to you.

According to the Personal Data Act (PUL), you have the right to:

• Get the information we have registered on you.
• Request correction or removal of inaccurate or irrelevant information.
• Request restriction of processing of your personal data.
• Object to the processing of your personal data.
• Request that your personal data be transferred to another data controller.

Please contact our customer service and we will help you.

The information you provide about yourself is used by Lamphallen and our partners for:

• Payment and delivery.
• Marketing and advertising.

We guarantee that:

• No information about you will be sold or passed on to third parties without your consent.
• We respect your privacy and comply with applicable personal data legislation.

Lamphallen uses information from the customer register for sending out SMS and email messages about our products.

• You will receive our newsletter when you go through checkout.
• You can also subscribe to our newsletter when you register as a customer.
• You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service.

Here are some additional points you can add to your text:

• How long do we store your personal data?
• What security measures do we take to protect your personal data?
• How can you exercise your rights as a data subject?

Shipping and delivery

Delivery time:

Normally 1-4 working days, counting from the day after you place your order.

Prerequisites:

• We have the item in stock.

Once the item has left our warehouse:

• Transfers delivery responsibility to the shipping companies.
• They deliver your order within the specified time.

Lamphallen cannot provide any delivery guarantee:

• For items that are not in stock at the time of ordering.
• For goods that have left our warehouse.

Total delivery time:

May be longer than normal if the carrier causes a delay.

Two layers:

Your order may be shipped in two deliveries.

• Parts of your order are shipped from a warehouse.
• Remaining goods from another warehouse.

We always try to:

• Send all items so they are delivered at approximately the same time.

Two delivery confirmations:

• You will receive two different delivery confirmations by email.

Delivery tracking:

• You will receive a parcel number in the email.
• You can use the parcel number via Postnord to track your delivery.

Delivery method

Delivery of ordered goods takes place with:

• Postnord
• DHL
• DB Schenker

Postal package:

• Delivery to drop-off location:
  • Postnord (from 55 SEK)
  • Depending on the weight and dimensions of the product
  • The shipment arrives at your nearest Postnord agent.
  • An SMS notification will be sent with information about where you can pick up your package.
  • The package must be picked up within 14 days to prevent it from being returned.

Home package

Home delivery:

• Postnord (299 SEK)

Delivery:

• To the plot boundary if you live in a villa
• Up to the gate if you live in an apartment
• Weekend-free weekdays
• Postnord will contact you to book delivery.

Delivery times:

• Day or evening delivery in most locations
• Same-day delivery only in certain locations
• Evening delivery only in certain locations

To check delivery times:

• Contact Postnord at 0771-33 33 10

Free shipping:

• Lamphallen offers free shipping when the customer places an order of SEK 500 or more.
• Lamphallen offers the cheapest shipping option.

Download yourself

If you want to avoid shipping costs:

• Welcome to our pickup location to pick up your goods.

Before you pick up your package:

• Wait until you have received an email confirming that your package is ready for pickup.

Your order:

• Goes through a process and is collected at different times of the day.

Delivery confirmation:

• You will receive a delivery confirmation sent to your email address when your order is ready for pickup.

Pick up your package:

• You have 14 days to collect your package.

Identification and order number:

• You or your courier must be able to show identification and order number upon pickup.

If someone else picks up your package:

• The person must show your ID.

Opening hours for pick-up:

• Must be booked via email:  [info@lamphallen.se]
• Temporary:

Transport responsibility

• During transport from us to you:  We are responsible if the goods are damaged or lost.
• When returning to us:  You as the customer are responsible for the goods.

Transport damage

• Report immediately:  If the product is damaged upon delivery.
• Notification to carrier:  Within 1-3 days so that we can claim the damage.
• Check the product:  Unpack and check that the product is free from defects as soon as possible.
• Visible damage:  Report it directly to the driver upon receipt.
• Save the packaging:  So that the complaint can be handled correctly.

Incorrect expedition

• Report as soon as possible:  If a product is incorrectly dispatched.

Troubleshooting

• Free of charge:  We undertake to remedy the error free of charge if an item is misshipped, damaged or faulty.

Untriggered order

Costs for uncollected packages:

• We charge the costs for handling unclaimed packages (return shipping, shipping costs, etc.).
• The fee is 399 SEK.

Shipping time at the post office:

• 14 days

Right of withdrawal:

• Does not apply to unclaimed packages.
• If you want to cancel a purchase, pick up the package and return it as described below.

Delivery delay

Right to cancel purchase:

• You have the right to cancel your purchase at no extra cost in the event of any delay in the promised delivery time.

Contact in case of delivery delay:

• We will contact you via email or phone if we become aware of any delivery delays for your order.

Force majeure

Events beyond our control:

• War, natural disaster, industrial action in the labor market, government decisions, non-delivery from subcontractors, circumstances that increase costs and equivalent events.

Consequence:

• Lamphallen is released from its obligations to fulfill entered into agreements.

Dispute

Complaints and comments:

• Notify our customer service via email.

Copyright

Copyright on design and content:

• Lamphallen has copyright on all pages.
• Reproduction or reproduction of the whole or any part thereof is prohibited without written consent.
• We own and retain the rights to any form of reproduction.

Brands:

• All brand names, product names and logos are trademarks or registered trademarks of the trademark owner.

Responsibility

Information on the website:

• Lamphallen strives to provide accurate and complete information.
• However, Lamphallen does not take responsibility for or guarantee the timeliness, accuracy and completeness of the information.

Platforms:

• This Press page also applies to Facebook and Instagram.

Appeal

For you as a consumer:

• If you wish to appeal your purchase, please contact Lamphallen.se via email: [email address removed] or via other contact options.

The EU Commission’s online complaints portal:

• If you live outside Sweden, you can use the European Commission’s online complaints portal.
• You can find the complaints portal here.

Participation in formal dispute resolution process:

• We do not participate and are not obliged to participate in a formal dispute resolution process through the Consumer Dispute Resolution Committee appointed by the European Commission.

Right of withdrawal and return

As a customer, you always have a 14-day right of withdrawal according to the Distance and Door-to-Door Sales Act.

Withdrawal period:

• Starts from the day you receive the goods.

How to exercise your right of withdrawal:

• Let us know that you want to exercise your right of withdrawal within 14 days.
• You do not need to have sent the item back within 14 days.

If you want to exchange a product:

• Return the product you want to exchange.
• You will then receive your money back and place a new order.

Here’s how to make a return:

1. Fill in the Return form: URL Return form.
2. Email the form to [email address removed].
3. Send the package back to:

Lamphallen AB Svarvaregatan 7 30250 Halmstad Sweden

Transport:

• All goods must be shipped in such a way that safe transportation can take place.
• To be sent as a business package, parcel, letter or equivalent.
• We do not redeem goods for cash on delivery.
• You are responsible for the return transport.
• Save the receipt with the package number!

Shipping costs:

• The customer is responsible for the shipping costs for the return.

Refund:

• Takes place within 30 days after receipt of the goods.
• The entire value of the item, transportation and fees will be refunded.

Complaint

Lamphallen sells all products with at least a 1-year warranty.

The product warranty covers:

• Original manufacturing defects only.
• Defects that were present in the product upon delivery.

To get a complaint approved:

• Manufacturing defects must be determined by Lamphallen.
• You should have followed all care instructions and exercised normal caution.
• You should email photo evidence of the error to [email address removed].

If the complaint is approved:

• You will receive a free repair, a new product or your money back.

Refund:

• This is done as soon as possible, no later than 30 days from the date we received the defective item.

Price guarantee

We at Lamphallen want to ensure that you always get the best price on the market.

The price guarantee applies to:

• All our products.
• For 14 days after your purchase.
• You can also claim the price guarantee before making your purchase with us.

To use the price guarantee:

• Contact us and show us where you found the product at a cheaper price.

We will then:

• Match the price or give you a better deal.

Make these checks to compare prices correctly:

1. Same product:

• Make
• Type
• Model year
• Specifications

2. Availability:

• The product is in stock at the other store.
• The product is brand new, not used or a demo product.

3. Total price:

• Includes shipping costs and other fees.
• Compare the total price, not just the product price.

Tip:

• Use price comparison sites to find the lowest price.
• Read product reviews before you buy.
• Be wary of offers that seem too good to be true.

Conditions for the price guarantee at Lamphallen:

In order to use the price guarantee at Lamphallen, the following conditions must be met:

1. Retailer:

• The store you want to compare the price with must be a registered retailer with the Swedish importer of the product in question.

2. Swedish company:

• The store you are comparing to must be a Swedish-registered company with an F-tax ID.
• They should have a Swedish phone number and normal opening hours.
• You cannot compare prices with private individuals.

3. Not on sale:

• The price guarantee does not apply in the event of a sale, bankruptcy or closure of the store.
• This is because in these cases you may be left without a warranty or right of complaint after your purchase.

4. Immediate delivery:

• The store you want to use the price guarantee with must be able to deliver the product immediately.
• Lamphallen will check this before approving your price guarantee application.

5. No additional requirements:

• To be able to use the price guarantee, you must not need:
  • Take action on social media, such as Facebook or similar forums.
  • Become a member of a club or group.
• Personal discounts are not included in a price comparison.

6. Minimum amount:

• For administrative reasons, Lamphallen does not refund price differences of less than 50 SEK.

How to use the price guarantee:

Conditions for the price guarantee at Lamphallen:

In order to use the price guarantee at Lamphallen, the following conditions must be met:

1. Retailer:

• The store you want to compare the price with must be a registered retailer with the Swedish importer of the product in question.

2. Swedish company:

• The store you are comparing to must be a Swedish-registered company with an F-tax ID.
• They should have a Swedish phone number and normal opening hours.
• You cannot compare prices with private individuals.

3. Not on sale:

• The price guarantee does not apply in the event of a sale, bankruptcy or closure of the store.
• This is because in these cases you may be left without a warranty or right of complaint after your purchase.

4. Immediate delivery:

• The store you want to use the price guarantee with must be able to deliver the product immediately.
• Lamphallen will check this before approving your price guarantee application.

5. No additional requirements:

• To be able to use the price guarantee, you must not need:
  • Take action on social media, such as Facebook or similar forums.
  • Become a member of a club or group.
• Personal discounts are not included in a price comparison.

6. Minimum amount:

• For administrative reasons, Lamphallen does not refund price differences of less than 50 SEK.

How to use the price guarantee:

1. Find the product you want to buy at a lower price at another store that meets the conditions above.
2. Contact Lamphallen via email or phone and state:
   • Product name and product number.
   • Link to the product at the other store.
   • Price including shipping and other fees at the other store.
3. Lamphallen checks that the conditions for the price guarantee are met.
4. If the price guarantee is approved, you will receive a discount code equal to the difference in price.
5. Use the discount code when you order the product at Lamphallen.

How to use Lamphallen’s price guarantee:

If you find a product at a lower price from a competitor:

1. Gather information:
   • Product name and product number.
   • Link to the product at the other store.
   • Price including shipping and other fees at the other store.
   • If you compare to a physical store:
     • Copy of the advertisement or similar material.
     • Contact information for the store.
2. Contact Lamphallen:
   • Use the contact form on Lamphallen’s website: [invalid web address has been removed]
   • Attach all the information you have collected.
3. The Lamphallen controls:
   • That the conditions for the price guarantee are met.
   • That the product is in stock at the competitor.
   • That the competitor is a serious store.
4. If the price guarantee is approved:
   • You will receive the difference back to your bank account within 14 days.
   • If you haven’t made the purchase yet, you will receive a discount code equal to the difference.

Important to consider:

• The price guarantee applies only to private use, not to resale.
• Lamphallen may limit the price guarantee to one copy of each product per customer.
• The price guarantee does not apply to price changes on Lamphallen’s own products.

Customer service

Telephone: 035 10 12 75
E-mail:  info@Lamphallen.se